Orders are processed on business days (Monday through Friday, excluding public holidays).

Most in-stock orders are processed and shipped within 1–2 business days after payment has been verified.

Products marked as pre-order, backorder, or awaiting stock will ship according to the estimated availability shown on the product page.

During product launches, promotional events, holidays, or periods of high order volume, processing times may be extended.

If your order contains multiple products with different availability dates, the order will generally ship when all items are available. If you would like available items shipped separately, please place separate orders or contact Deity Support before shipment.

We currently offer UPS/FedEx for orders delivered within the 48 contiguous United States.

Available shipping methods, estimated delivery times, and shipping costs will be displayed during checkout based on your shipping address.

Shipping options may vary depending on your location, product availability, package size, and destination.

Please note that delivery times are estimated and provided by the carrier. Actual delivery times may vary due to weather conditions, carrier delays, customs clearance, holidays, or other circumstances beyond our control.

Shipping fees are calculated based on:

• Order value
• Shipping destination
• Package weight and dimensions
• Selected shipping method

Expedited shipping services may be available at checkout for an additional fee.

International shipping charges are calculated during checkout based on the destination and selected shipping method.

Deity ships to many international destinations.

For international orders, import duties, VAT, GST, customs fees, brokerage fees, and other local taxes are not included unless otherwise stated.

These charges are determined by your local customs authority and are the responsibility of the recipient.

Customers are responsible for providing accurate shipping information and complying with local import regulations.

Delays caused by customs inspections or clearance procedures are outside of Deity’s control.

Please carefully review your shipping address before completing your order. Deity is only responsible for shipping to the address provided at checkout.

Address changes may be requested before shipment. Due to sales tax regulations, we cannot change addresses across different tax regions.

Once an order has shipped, address changes, corrections, or rerouting cannot be guaranteed. Any carrier interception fees, delays, or additional costs caused by address changes after shipment are the customer’s responsibility.

Deity is not responsible for delays caused by circumstances beyond our control, including weather conditions, carrier delays, customs clearance, transportation disruptions, or other force majeure events.

Customers are responsible for delays or failed deliveries caused by incorrect shipping information, refused deliveries, or failure to receive the package.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can also log into your Deity account and check your order status under:

My Account → My Orders

Please allow up to 24 hours after shipment for tracking information to become available.

Because Deity products are professional audio equipment and may be high-value items, we recommend inspecting your package immediately after delivery.

If the package appears damaged upon arrival:

1. Take photos of the package condition.
   
2. Do not discard the packaging.
   
3. Contact Deity Support as soon as possible.
   

We also recommend recording a complete unboxing video and checking the contents against the packing list.

If you receive a damaged, missing, or incorrect item, please contact us within 48 hours of delivery so we can investigate and assist you.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, or your building management first.

If you still cannot locate your package, please contact Deity Support. We will assist with carrier investigations where applicable; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

For any questions regarding shipping, delivery, or your order, please contact:

Email: sales.us@deitymic.com

Our support team will be happy to assist you.

Most in-stock orders are processed and shipped within 1–2 business days after payment verification.

Orders containing pre-order or backorder items will ship according to the estimated availability shown on the product page.

We primarily use UPS/FedEx for shipments within the United States.

Available shipping methods may vary depending on your location and order details.

Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking updates may take up to 24 hours after shipment.

You can also log into your Deity account and view your order status under My Orders.

If your order has not shipped, please contact Deity Support as soon as possible.

We will do our best to assist with changes. However, product availability, payment verification, or order processing status may limit our ability to modify orders.

Orders can be canceled free of charge before shipment.

Once an order has shipped, it cannot be canceled. If you refuse delivery or request cancellation after shipment, the order will be treated as a return, and applicable shipping costs may be deducted from your refund.

For international orders, customs duties, VAT, GST, brokerage fees, and local taxes are not included unless otherwise stated.

These charges are the responsibility of the recipient.

Please check your delivery location, nearby areas, household members, neighbors, or building reception first.

If you still cannot locate your package, contact Deity Support. We will assist with a carrier investigation when applicable.

To protect customers and prevent fraudulent transactions, Deity may cancel orders under certain circumstances, including:

• Payment verification issues
  
• Suspected fraudulent activity
  
• Duplicate or unusual purchasing activity
  
• Orders that violate our Terms of Service
  

If your order is canceled, any payment received will be refunded to the original payment method.