We offer a 14-day return period starting from the date your order is delivered.

To be eligible for a return, your return request must be submitted within 14 days of delivery. Requests submitted after this period cannot be accepted.

To qualify for a return:

• The product must be in the same condition as received.
  
• The product must include the original packaging, accessories, manuals, cables, and included items.
  
• Proof of purchase is required.
  

All returns must be authorized by Deity Support before shipment.

Returns may not be accepted if:

• The return request is submitted after the 14-day return period.
  
• The product has been damaged due to misuse or improper handling.
  
• The product, accessories, packaging, or included items are missing.
  

For returns caused by:

• Product defects
  
• Shipping damage
  
• Incorrect items sent by Deity
  

Deity will provide a prepaid return label or cover reasonable return shipping costs.

For non-defective returns, including:

• Change of mind
  
• Incorrect product selection
  
• Ordering by mistake
  
• No longer needing the product
  

the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days.

The actual time for the refund to appear depends on your payment provider or financial institution.

A partial refund may apply if:

• The product is not returned in its original condition.
  
• Accessories, packaging, manuals, cables, or included items are missing.
  
• The product has damage or signs of use beyond normal inspection.
  

The refund amount will be adjusted based on the condition of the returned item.

Orders may be canceled before shipment.

Please note that payment processing fees charged by payment providers or credit card companies may not be refundable.

We only provide exchanges for defective, damaged, or incorrectly shipped items.

To request a return or exchange, please contact:

Email: sales.us@deitymic.com

Please include your order number and reason for the request.

Do not send your product back without prior approval from Deity Support.