Please check the product page.

If a product displays an "Add to Cart" button and no lead time is indicated on the product page, it is in stock and ready to ship. Orders will be processed and shipped as soon as possible after purchase.

Orders are typically processed and shipped within one (1) business day after the order is placed. Tracking information is usually updated in the evening once the order has been dispatched.

Please note that processing and shipping times are estimates only and are not guaranteed. Delays may occur during holidays, force majeure events, periods of high order volume (such as Black Friday or Cyber Monday), or other unforeseen circumstances. Pre-order and out-of-stock items are excluded and will be shipped according to the estimated timeline provided on the product page.

If you do not receive your tracking number in time, please contact us at sales.us@deitymic.com.

We currently ship from two US warehouses:

Nevada (NV)

Pennsylvania (PA)

Orders are fulfilled based on shipping address and inventory availability. If your order contains multiple items, they may ship separately and arrive at different times.

Free shipping: Orders over $50 selecting UPS Ground

$5 shipping fee: Orders under $50 selecting UPS Ground

UPS 2 Business Day: Shipping cost is calculated based on package weight

Shipping fees are charged only once per order. If your order contains multiple items that need to be shipped separately, no additional shipping fees will be charged for split shipments.

Yes. Please select UPS 2 Business Day at checkout.

Please note: If an expedited order is placed on Friday, it will ship on Monday due to weekend warehouse and UPS closures.

At this time, local pickup is not available.

We currently ship to:

United States

Canada

Mexico

Please note that any applicable import duties and taxes are the responsibility of the customer and may be charged by UPS during the delivery process.

Once your order is successful, the system will automatically register an Deity account for you. The user ID will be the email that you used to place the order. You can track your order by clicking the link below.

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without a reason will be at the customer’s expense and will be deducted from the refund.

Yes. We offer a 14-day return or exchange policy for eligible items. Please submit your return request within 14 days after receiving your order by contacting our customer service at sales.us@deitymic.com, and include the reason for the return.

We will review your request within 1–2 business days and provide the return address along with further instructions.

For non-defective returns, the buyer is responsible for return shipping costs. Original shipping charges are non-refundable. To be eligible for a refund, the item must be returned in its original condition, including all accessories and packaging.

For returns or exchanges due to a verified product defect or quality issue, we will cover the return shipping costs.

Once we receive and confirm the returned package is in good condition, your refund will be processed within 5–7 business days to the original payment method.

The exact time it takes to appear in your account may vary depending on your payment provider and bank processing times.

The Deity Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Deity Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:

1) Ordered products exceed the purchase limit with the same Deity account;

2) A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.

3) Deity receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.

4) Deity determines that the purchase was made through improper means or finds evidence that the order was not made legally.

We run multiple promotions throughout the year. Please follow our store updates and announcements for the latest offers.

Yes. If you require an invoice, please contact us after your order has been delivered, and we will provide one.

Yes.

If you represent a tax-exempt organization, please contact at sales.us@deitymic.com and provide your tax exemption certificate and let us know the products and quantities you would like to purchase.

Once verified, we will issue a tax-exempt invoice for your order.

Addresses may be modified before shipment.

Due to sales tax regulations, we cannot change addresses across tax regions.

If the order has already shipped, address changes may incur carrier interception fees.

Before shipment, you may contact us to change the product or model. Any price difference will be charged or refunded based on the actual price difference. If the products are of equal value, no additional charge or refund will apply.

If your order has not been shipped, please contact at sales.us@deitymic.com to apply for a sales return on the Deity Store:

If the order has already shipped, cancellation may incur interception fees.

At this time, we do not support order consolidation.

Note: Whether you would like to change or cancel your order, please contact us at sales.us@deitymic.com, and our team will be happy to assist you.

Please contact UPS/FedEx/USPS directly to confirm delivery details first. Occasionally, packages may be:

- Delivered to a neighboring address

- Held at a UPS/FedEx/USPS collection point

- Temporarily misplaced by the carrier

If the problem is not resolved, please contact us for assistance.

Please contact our customer service team with:

- Your order number #

- Photos of the damaged item and packaging

We will assist you in resolving the issue as quickly as possible.

Our core product lines—including Audio Recorders, Microphones, and Timecode Gear—are backed by a manufacturer's warranty of at least one year from the original date of purchase. The exact warranty period may vary depending on the product. If you have any questions about the warranty coverage for a specific product, please feel free to contact us.

You can fill out this form to register your microphone’s warranty and gain the extended warranty*.

https://deitymic.com/warranty/

For warranty claims (RMA), please contact us at sales.us@deitymic.com, and we'll be happy to guide you through the process.

If you need product usage guidance, technical support, or have any questions, please submit a request through the support form. To help us assist you as quickly as possible, please provide as much detail as you can when completing the form. Before submitting, please disable any ad blockers or cookie-blocking extensions.